We strive to provide you with the best experience and highest level of service. This means we need to run on time.
When you book an appointment, you are reserving time on our doctors’ and health professionals schedules.
All appointments are secured with a credit card number, no different from booking an airline flight or a theatre ticket.
Please arrive 5-10 minutes before your appointment.
If you arrive more than 10 minutes after your appointment, you will unfortunately forfeit your appointment and be responsible for the cancellation fee.
Please advise us 48 hours prior to your appointment if you cannot attend.
Email Us or call. Email is best to be able to verify the accuracy of the cancellation.
This courtesy allows someone else to attend in that time.
If you do not show up, or cancel within 48 hours; you are responsible for 75% of the full service fee or treatment.